Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@erolabslibidex.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@erolabslibidex.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@erolabslibidex.com.

RETURN AND REFUND POLICY

Last updated: March 2026

This Return and Refund Policy applies to purchases made through www.erolabslibidex.com, operated by Mabrosslife Private Limited, Palakkad, Kerala, India.

By purchasing products from this website, you agree to the terms outlined in this policy.

1. Eligibility for Returns

Customers may request a return if the product received is defective, damaged, or incorrect. Return requests must be initiated within seven (7) days from the date of delivery.

To qualify for a return:

  • The product must be unused and in its original condition.

  • The product must be returned in its original packaging with all labels, seals, and accessories intact.

  • Proof of purchase (order number or invoice) must be provided.

2. Return Request Procedure

To initiate a return, customers must contact us within the return period by email.

Email: mabrosslife@gmail.com

The email must include:

  • Order number

  • Customer name

  • Description of the issue

  • Photographs of the defective or damaged product (if applicable)

After reviewing the request, our support team will provide further instructions regarding the return process.

3. Product Inspection and Verification

All returned products will be inspected upon receipt by our verification team.

If the returned product is confirmed to be defective and received without additional damage, tampering, or misuse, the return will be approved for refund.

Mabrosslife Private Limited reserves the right to reject returns that do not meet the above conditions.

4. Refund Process

Once the return is approved and verified, the refund will be processed to the original payment method used during the purchase.

Refund processing time may vary depending on the payment provider but generally takes 5–10 business days after approval.

5. Change of Refund Account

If the customer wishes to receive the refund in a different bank account, a formal request must be submitted by email to mabrosslife@gmail.com with the updated account details.
Refund account changes will only be processed after verification by our support team.

6. Non-Returnable Situations

Returns may not be accepted under the following circumstances:

  • Return request made after 7 days of delivery

  • Product returned used, opened, or altered

  • Product returned without original packaging or labels

  • Damage caused by improper handling by the customer

7. Contact Information

For any questions regarding returns or refunds, please contact:

Mabrosslife Private Limited
Palakkad, Kerala, India

Email: mabrosslife@gmail.com

Mabrosslife Private Limited reserves the right to modify or update this Return and Refund Policy at any time without prior notice. Customers are advised to review this policy periodically.